Contact Center Specialist I - Round Rock

Location: Round Rock, Texas US

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Requisition Number: 19017610

Position Title:

External Description:

The Contact Center Specialist I is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. The Contact Center Specialist I ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.

The role communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement. The role is responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. Once hired, the employee must pass PSS or CCS training program and successfully complete competency exam to maintain position.

The ideal candidate for the Contact Center Specialist I role will have excellent interpersonal and communication (oral and written) skills and have experience in a call center, customer service and/or healthcare setting.

Location/Facility � Round Rock, Texas

For more information on the facility, please click our Locations link.

Specialty/Department/Practice � Call Center
Shift/Schedule � Monday - Friday, 7:00am - 8:00pm, Rotating Weekends, Saturday 9:00am -1:00pm, Sunday 1:00pm - 5:00pm
Benefits � Our competitive benefits package includes*:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1


*Note: Benefits may vary based upon position type and/or level.


Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation�s exemplary health care organizations. Founded as a Christian ministry of healing, the mission of Baylor Scott & White Health is to promote the well-being of all individuals, families and communities. Joining our team is not just accepting a job, it�s accepting a calling!



H.S. Diploma/GED Equivalent 

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Community / Marketing Title: Contact Center Specialist I - Round Rock

Company Profile:

Location_formattedLocationLong: Round Rock, Texas US

CountryEEOText_Description: We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.