Contact Center Specialist II Waco

Job ID#: 18016056
Job Family: Office Clerical/Support
Job Function: Contact Center
Location: Waco,
TX

Job Description

The Contact Center Specialist II is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. The Contact Center Specialist II verifies insurance coverage or determines patient self-pay responsibility and provides cost information. The Contact Center Specialist II accurately schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. The Contact Center Specialist II interprets physician orders to schedule appointments and ancillary tests. The Contact Center Specialist II instructs patient in preparation of tests and procedures, routings, locations and other general information in accordance with established policies and procedures.

The ideal candidate for The Contact Center Specialist II must have excellent written and oral communication skills.




  • Location/Facility – Waco, TX

    For more information on the facility, please click our Locations link.


  • Specialty/Department/Practice – Contact Center


  • Shift/Schedule – Full-Time, Day Shift


  • Benefits – Our competitive benefits package includes*:



    • Immediate eligibility for health and welfare benefits


    • 401(k) savings plan with dollar-for-dollar match up to 5%


    • Tuition Reimbursement


    • PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.


Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!



  • High School Diploma/ GED or Equivalent


  • 2 Plus Years of Work Experience Required