Technical IS Business Analyst

Job ID#: 19003058
Job Family: IT
Job Function: Applications
Location: Austin,
TX

Job Description


The Technical IS Business Analyst coordinates Information Technology (IT) activities with Business Functional Areas to create partnerships for shared accountability. The Technical IS Business Analyst evaluates all inbound work and plays an integral role in the success of IT and the success of Scott & White Health Plan. This role has the following responsibilities, including but not limited to:


  • Works with business partners and vendors to analyze new work requests for All of IT and add required content to help evaluate and size the request

  • Work with the business partners and vendors to translate business requirements into high level IT tasks

  • Work with the IT teams to provide high level sizes for work requests

  • Consult with technical staff and develop technical solutions, advise on options, risks, costs versus benefits, and impact to other business processes/system priorities

  • Identify impact of system shortfalls and provide immediate communication to affected parties on problem resolution

  • Work with the IT team to estimate the work associated with projects

  • Partner with various IT functions to remain appraised of project status and inform customer and IT Management of progress

  • Keep IT Management aware of potential customer issues and/or resolve conflicts

  • Demonstrate leadership by coordinating the design, development and testing efforts for projects

  • Participate in process enhancement efforts, including liaison with the IT team, helping develop specifications, testing and validation

  • Interview customers to identify business needs and requirements

  • Document business needs and requirements in PMO tools

  • Monitor Key Performance indicators for Compliance of Service Level Agreements (SLA) within IT and vendors

  • Audit and Report Compliance violations

  • Other duties as assigned

The ideal Technical IS Business Analyst will have a Bachelor’s Degree or an equivalent combination of education and experience and will also have the following, including but not limited to:


  • Bachelor’s degree in Business Administration, Operations Management, Finance, Information Management, related business field, or equivalent experience – Health Plan experience strongly desired

  • Proficiency with MS Office products (Excel, Word, PowerPoint, etc.) required

  • Experience with Project Management tools


* Location/Facility – Scott & White Health Plan (FirstCare), Austin


For more information on the facility, please click our Locations link.


* Specialty/Department/Practice – Information Technology/IS Support


* Shift/Schedule – Full-time, days


* Benefits – Our competitive benefits package includes*:


* Immediate eligibility for health and welfare benefits


* 401(k) savings plan with dollar-for-dollar match up to 5%


* Tuition Reimbursement


* PTO accrual beginning Day 1


*Note: Benefits may vary based upon position type and/or level.


* Bachelors degree or an equivalent combination of education and experience required


* Minimum of 2 years of applicable, relevant experience required