Patient Service Spec II

Job ID#: 18006011
Job Family: Clinic
Job Function: PSS
Location: Waco,TX

Job Description

The Patient Service Specialist II serves as an expert in gathering patient demographic information and ensuring reimbursement for services. The Patient Service Specialist II provides a range of advanced-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.

The Patient Service Specialist II facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support. Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed. The Patient Service Specialist II identifies issues and participates in process improvements initiatives, facilitates or leads team meetings, mentors and trains staff in the department. Provides training on application, website and other resource access.

The ideal Patient Service Representative II candidate is organized, detail-oriented and shows a demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team.

* Location/Facility – Hillcrest Pediatric Clinic, Waco, TX

For more information on the facility, please click our Locations link.

* Specialty/Department/Practice – Children’s Services, Waco,TX

* Shift/Schedule – Days, Monday Through Friday 8AM to 5PM with on Rotation Saturday from 8AM to 12:00 Every five or six weeks.

* Benefits – Our competitive benefits package includes*:

* Immediate eligibility for health and welfare benefits

* 401(k) savings plan with dollar-for-dollar match up to 5%

* Tuition Reimbursement

* PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!


* HS Diploma/GED required

* 1 year of experience required