Concierge Representative - PRN - Dallas

Location: Dallas, Texas US

Notice

This position is no longer open.

Requisition Number: 19019357

Position Title:

External Description:

The Concierge Representative provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies, and procedures. The essential functions for the Concierge Representative include:

�  Greets patients, families and visitors in a friendly professional manner.

�  Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies.

�  Identifies and reports visitors, guests and/or patient�s needs.

�  Resolves customer issues or escalates to supervisor as required.

�  Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs/ concerns can be addressed.

�  Maintains standards of customer service excellence.

�  Maintain current information and materials regarding facilities and services, and local restaurants and attractions. 

�  Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.

The ideal Concierge Rep candidate is knowledgeable of methods and principles for providing customer service, has great verbal communication and non-verbal active listening skills, can establish and maintain effective working relationships, focus on crucial patient and guest details, diffuse anger, collect information and resolve complaints in a professional and courteous manner.

�  Location/Facility � Baylor University Medical Center - 3500 Gaston Ave, Dallas, Texas 75246

For more information on the facility, please click our Locations link.

�  Specialty/Department/Practice � Guest Relations

�  Shift/Schedule � PRN (As needed) - Day Shift

�  Benefits � Our competitive benefits package includes*:

�  Immediate eligibility for health and welfare benefits

�  401(k) savings plan with dollar-for-dollar match up to 5%

�  Tuition Reimbursement

�  PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.

 

Baylor Scott & White Health (BSWH)  is the largest not-for-profit health care system in Texas and one of the largest in the United States.  With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation�s exemplary health care organizations.  Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it�s accepting a calling!

 



�  H.S. Diploma/GED Equivalent


City:

State:

Community / Marketing Title: Concierge Representative - PRN - Dallas

Company Profile:

Location_formattedLocationLong: Dallas, Texas US

CountryEEOText_Description: We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.