Access Service Representative II - Full Time Nights- Lakeway
Location: Lakeway, Texas US
Requisition Number: 20002355
The Access Service Representative II obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities.
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)
Conducts patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
Performs cashiering responsibilities according to BSWH policies when appropriate and if assigned, could potentially consume the bulk of the incumbentï¿½s responsibilities within the department.
Ability to register patients in multiple locations. Understand the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience. Successful completion of Patient Access Curriculum as identified by Revenue Cycle leadership.
Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculate and Collect all patient liability due according to BSW Financial Clearance Policies related to existing and/or bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life/death situations. Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable.
Location/Facility - Baylor Scott & White Medical Center - Lakeway
Specialty/Department/Practice - Patient Access
Shift/Schedule - Full Time, Nights
Benefits - Our competitive benefits package includes: Immediate eligibility for health and welfare benefits and time off, 401(k) savings plan with dollar-for-dollar employer match, 457(f) savings plan with employer contribution, CME reimbursement and paid time off, excellent relocation assistance packages.
High School Diploma
2+ Years of Experience required or education equivalency
Bachelors Degree - no experience
Associate - no experience
Healthcare/Customer Service experience and 1 year working in Patient Access at the organization is preferred for internal candidates.
Community / Marketing Title: Access Service Representative II - Full Time Nights- Lakeway
Location_formattedLocationLong: Lakeway, Texas US
CountryEEOText_Description: We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.