Access Service Representative II - Part Time - Weekend Nights - Lakeway
Location: Lakeway, Texas US
Requisition Number: 20006023
This position is for a PBX (Private Branch Exchange) Operator - The person in this role will need to be able to multi-task and remain calm under pressure(i.e. calling codes, ets.) The PBX Operator is the liaison between the "house" and outside callers. This is the first person callers interact with when calling the hospital.
The Access Service
Representative II obtains current and
accurate demographics and insurance information in order to register patient,
verification of insurance benefits, negotiates and collects patient financial
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)
Conducts patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
Performs cashiering responsibilities according to BSWH policies when appropriate and if assigned, could potentially consume the bulk of the incumbent's responsibilities within the department.
Ability to register patients in multiple locations. Understand the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience. Successful completion of Patient Access Curriculum as identified by Revenue Cycle leadership.
Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculate and Collect all patient liability due according to BSW Financial Clearance Policies related to existing and/or bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life/death situations. Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable.
Location/Facility - Baylor Scott & White Medical Center - Lakeway
Specialty/Department/Practice - Patient Access
Shift/Schedule - Part Time, Weekend Nights, Sat - Sun, 6pm - 6am
Benefits - Our competitive benefits package includes: *
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/or level.
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - A minimum of 2 years experience required
Community / Marketing Title: Access Service Representative II - Part Time - Weekend Nights - Lakeway
Location_formattedLocationLong: Lakeway, Texas US
CountryEEOText_Description: We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.