Contact Center Spec 2

Location: Dallas, Texas US

Notice

This position is no longer open.

Requisition Number: 20006369

Position Title:

External Description:

The Contact Center Specialist II is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. The Contact Center Specialist II verifies insurance coverage or determines patient self-pay responsibility and provides cost information. The Contact Center Specialist II accurately schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. The Contact Center Specialist II interprets physician orders to schedule appointments and ancillary tests.  The Contact Center Specialist II instructs patient in preparation of tests and procedures, routings, locations and other general information in accordance with established policies and procedures.


The ideal candidate for The Contact Center Specialist II must have excellent written and oral communication skills. 

 

- Location/Facility: Dallas, TX - Baylor Quality Alliance Group

- Specialty/Department/Practice: Contact Center

- Shift/Schedule: FT - Any shift between 10a and 9pm, 4 days/wk, 1/weekend day, Sat., Sun.  

- Benefits: Our competitive benefits package includes*:

- Immediate eligibility for health and welfare benefits

- 401(k) savings plan with dollar-for-dollar match up to 5%

- Tuition Reimbursement

- PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.
 


QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - A minimum of 18 months experience required

City:

State:

Community / Marketing Title: Contact Center Spec 2

Company Profile:

Location_formattedLocationLong: Dallas, Texas US

CountryEEOText_Description: We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.