Access Service Representative II - Weekend, Nights - Austin Medical Center

Location: Austin, Texas US

Notice

This position is no longer open.

Requisition Number: 20007898

Position Title:

External Description:

JOB SUMMARY

The Access Service Representative II obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities.   

WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)

Conducts patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing. 

 

Performs cashiering responsibilities according to BSWH policies when appropriate and if assigned, could potentially consume the bulk of the incumbent�s responsibilities within the department.

 

Ability to register patients in multiple locations.  Understand the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.  Successful completion of Patient Access Curriculum as identified by Revenue Cycle leadership.

 

Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculate and Collect all patient liability due according to BSWH Financial Clearance Policies related to existing and/or bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

 

Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life/death situations. Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable.

 

Location/Facility - Baylor Scott & White Health - Austin Medical Center

Specialty/Department/Practice - Patient Access

Shift/Schedule - Part Time; Weekend Nights, 6pm - 6am

Benefits - Our competitive benefits package includes: *

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.



QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - A minimum of 2 years experience required

Previous healthcare Patient Access experience is strongly preferred.

City:

State:

Community / Marketing Title: Access Service Representative II - Weekend, Nights - Austin Medical Center

Company Profile:

Location_formattedLocationLong: Austin, Texas US

CountryEEOText_Description: We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.