Senior Application Support Analyst-HealthEdge

Location: Austin, Texas US

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Requisition Number: 19003089

Position Title:

External Description:

The Application Support Analyst�s role is to:
    • Support and maintain Enterprise level applications utilized by FirstCare.
    • Perform proactive review of application logs.
    • Perform Root Cause Analysis.
    • Perform patching / upgrading of supported applications.
    • Create and maintain scripts for automation and monitoring.
    • Work with related teams to create job / process automation.
    • Add to team knowledge by maintaining accurate documentation and sharing knowledge and skills.
ESSENTIAL DUTIES and RESPONSIBILITIES:
 
Strategy & Planning
    • Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
    • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
 
Acquisition & Deployment
    • Conduct research into software application products and services in support of development and purchasing efforts.
    • Provide support for the testing of new and existing software applications under development or consideration for purchase.
 
Operational Management
    • Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
    • Interface with vendors, when needed, to resolve application and software issues.
    • Document problems, solutions and team knowledge.
    • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
    • Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications.
    • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
    • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
    • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
    • Maintain and enhance performance of all new and existing software and applications across the organization.
    • Identify and learn appropriate software applications used and supported by the organization.
    • Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
    • Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on.
    • Apply diagnostic utilities to aid in troubleshooting.
    • Manage and/or provide guidance to junior members of the team.
 

Position Requirements

 
Formal Education & Certification
    • College diploma or university degree in the field of computer science, information systems, and/or 4 years equivalent work experience.
 
Knowledge & Experience
    • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, preferably in WebLogic, Linux, Oracle, and Java based applications.
    • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
    • Broad knowledge of programming languages and techniques.
    • Able to develop and interpret technical documentation for training and end user procedures.
    • Knowledge of trends in technology relating to software applications.
    • Experience with creating and executing database queries.
    • Good understanding of the organization�s goals and objectives.
    • Experience in bash, PERL and/or Python scripting.
    • Experience evaluating and running SQL �fix-it� scripts.
 
Personal Attributes
    • Highly self-motivated and directed.
    • Ability to absorb new ideas and concepts quickly.
    • Good analytical and problem-solving abilities.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
    • Ability to present ideas in business-friendly and user-friendly language.
    • Very strong customer service orientation.
    • Excellent written, oral, interpersonal, and presentational skills.
    • Experience working in a team-oriented, collaborative environment.
  • Location/Facility � Scott & White Health Plan (FirstCare), Austin

For more information on the facility, please click our Locations link.

  • Specialty/Department/Practice � Information Technology/Application Support-HealthEdge
  • Shift/Schedule � Full-time, days
  • Benefits � Our competitive benefits package includes*:
    • Immediate eligibility for health and welfare benefits
    • 401(k) savings plan with dollar-for-dollar match up to 5%
    • Tuition Reimbursement
    • PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.

 

Baylor Scott & White Health (BSWH)  is the largest not-for-profit health care system in Texas and one of the largest in the United States.  With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation�s exemplary health care organizations.  Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it�s accepting a calling!




  • Bachelor�s Degree or an equivalent combination of education and experience required
  • Minimum of 3 years of experience required

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Community / Marketing Title: Senior Application Support Analyst-HealthEdge

Company Profile:

Location_formattedLocationLong: Austin, Texas US

CountryEEOText_Description: We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view the most recent EEO is the Law Poster, click here.